Q: Why can't MicroStore customers see products?
Q: A customers can't get into my MicroStore even though he has been my customer on MC Boss. How to give him access to visit my MicroStore?
A: There could be a few steps we can check out:
Step 1: Check in MC Boss to verify that the customer's phone number is correctly entered as MS Manager and his MicroStore account phone number.
Go to MC Boss → Tap Client→ Select a customer → Tap "Modify" on top right corner → Check "Mobile" number if it's correct and same as MS Manager and his MicroStore account phone number
Kind tips
1. Ensure correct mobile number entry: avoid special characters and spaces in the number, and do not include 0 ahead.
2. Enter "Country code" in the designated area code field and separate it from the phone number.
Step 2: Check this customer's MicroStore access permissions on MS Manager.
Go to MS Manager → Tap Customer→ Select a customer → Tap "Edit" on top right corner → Settings → Permission: Select "All access" → Save
Kind tips
Notify the customer to restart their MicroStore, and they should be able to access with their phone number.